Medical reception
Healthcare
Calm, empathetic, strict on confidentiality. Handles urgencies and calendars for clinics and therapists.
- Medical calendar
- Urgency triage
- Confidential intake
Swiss B2B Solution
Your intelligent phone reception, 24/7
Axenta Voice handles your incoming calls with a natural, professional experience. Requests are qualified, appointments are booked and messages are forwarded — 24/7, without interruption. Designed for Swiss businesses, alongside your existing team.
- Zero missed calls
- Natural voice
- Always on, 24/7
- Cuts reception costs
HOW IT WORKS
Simple, smooth and transparent
Your current number stays the same. The customer experience is transformed.
01
Call forwarding
Set up call forwarding from your existing phone system.
02
Handling
The agent handles requests, collects information, and carries out the planned actions (appointments, handoffs).
03
Notification
You receive a summary by email or SMS.
HOW IT WORKS
Simple, smooth and transparent
Your current number stays the same. The customer experience is transformed.
01
Call forwarding
Set up call forwarding from your existing phone system.
02
Handling
The agent handles requests, collects information, and carries out the planned actions (appointments, handoffs).
03
Notification
You receive a summary by email or SMS.
Multi-channel · Roadmap
Where your customers already talk.
Phone is half of every conversation. Text is the other half.
The same agent that picks up the phone is being extended to write on WhatsApp, reply on your website chat, respond over SMS, and triage inbound email. One brain, multiple surfaces — the customer doesn't need to know which channel they're on.
We ship channels one at a time, with the same Swiss-precise care. Web chat is live today. WhatsApp and SMS are in calibration. Email triage is next in line.
Web chat
Embed the agent as a chat widget on your site. Same reasoning, same tools, written form.
WhatsApp Business
Accept bookings and answer questions on the channel your customers already use daily.
SMS
Two-way SMS for confirmations, reminders, and quick back-and-forth without installing anything.
Email triage
Inbound emails read, categorised, and either answered directly or routed to the right person.
Roadmap preview. Channels ship one at a time once they meet the production bar we set for voice.
Adaptability by design
One brain. Every sector.
Most phone reception tools force you into their template. We flip that — the agent learns your business and answers as one of the team.
The same engine that answers a dental practice at 8 p.m. answers a hotel front desk at midnight. Not because it's generic, but because it's configured for each.
What changes per business: the tone, the questions it asks, the calendar it writes to, the emergency filter, the language lock. What stays the same: the quality of the reception.
What adapts
Shaped to your workflow
The agent learns your operating rhythm, scripts and rules — not a boilerplate script.
Voice that matches your tone
Warm for clinics. Efficient for hotels. The voice is a configuration, not a preset.
Plugged into your stack
Calendar, CRM, SMS, email — the agent writes where your team already reads.
Trained for the verticals that asked first
Hotel front desk
Hospitality
Welcoming and multilingual. Manages bookings, service queries, late check-ins — around the clock.
- Reservations
- Multilingual
- Service info
Restaurant & bar
Food & Beverage
Dynamic, efficient, gracious under pressure. Handles tables and last-minute cancellations while your team serves.
- Table management
- SMS confirmations
- Events
Inbound leads
Real Estate
Professional and commercial. Qualifies buyers, sends property information, schedules viewings.
- Lead qualification
- Property info
- Viewings
Non-exhaustive. The playbook extends wherever phones still ring.
“An agent that understands a clinic is not the same agent that understands a hotel — yet both come from the same engine.”
See it in action
What really changes from one agent to the next.
The clearest way to understand adaptability is to watch the same engine reshape itself around a different context. Same tools, same safeguards, same Swiss voice — tuned per business.
Each scenario below is a short, scripted illustration of how the agent behaves when answering for a clinic, a hotel, a restaurant, or a real estate office. Tone shifts. Questions shift. The reception stays sharp.
See it in action
Dental practice, 8:42 p.m., patient calls with a toothache.
What adapts
- ToneEmpathetic
- LanguageSwiss FR
- PriorityUrgency triage
Transcript
- CallerHello, I think I broke a tooth — can I come in tomorrow?
- AgentI'm sorry to hear that. Let me check the schedule. May I ask: is there swelling or severe pain right now?
- CallerSevere pain, yes.
- AgentThank you. I'm flagging this as urgent. Dr. Martin has an 8:15 slot tomorrow morning — should I book it in your name?
Transcripts are illustrative. The live demo uses the same engine, configured for Swiss SMB workflows.
Our method
From first call to live agent.
We don't sell you a template and leave. We build the agent alongside you, on your real operations, and refine it after it goes live.
Every tailored agent follows the same four-step methodology. The timeline is tight on purpose — we'd rather ship a working agent and iterate than plan for a quarter.
Step 01 · Day 1 to 3
Discover
We map your current call flow — volume, hours, tone, tools, the moments where your team gets pulled away.
- Call audit
- Pain-point mapping
- Volume forecast
- Tool inventory
Step 02 · Day 3 to 8
Design
We draft your agent: prompt, voice, scripts, calendar hooks, escalation rules. You approve before we deploy.
- Prompt build
- Voice config
- Calendar wiring
- Emergency rules
Step 03 · Day 8 to 15
Deploy
The agent goes live on your real number. We monitor the first calls side-by-side and correct in hours, not weeks.
- Go-live
- Call monitoring
- Live tuning
- Team handover
Step 04 · Ongoing
Refine
Scripts evolve with your business. Monthly reviews and tuning so the agent grows with your operations, not against them.
- Monthly review
- Prompt updates
- New flows
- Seasonality
Average time from kickoff to live agent on your number: 15 days.
No template. No quarter-long discovery. A real agent on your real line, tuned with you.
Our plans and services
Support tailored to every business, from testing to intensive use.
Standard assistant
One language · your calendar, directly
Works with Google, Workspace, Outlook or equivalent.
MINI
69 CHF/month
100 minutes included
Designed for micro-businesses or companies seeking structured but essential management.
- Personalised agent
- Basic caller data collection
- 1 calendar management
- Monthly summary report
Popular
STANDARD
119 CHF/month
250 minutes included
0.52 CHF/min beyond
Designed for businesses that use the phone as a daily work tool.
Everything in MINI, plus:
- Advanced agent personalisation
- Integrated knowledge base
- Summary email after every call
- Customised emergency handling
- Real-time call transfer when needed
This plan allows the assistant to truly represent the business.
PRO
349 CHF/month
900 minutes included
0.48 CHF/min beyond
Complete solution for structured businesses or high call volume.
Everything in STANDARD, plus:
- Detailed report with call analysis
- Priority support
- Management of up to 3 calendars
- Advanced call flow structuring
The PRO is designed for businesses where the phone is at the heart of operations.
Pay-as-you-go
No commitmentFlexible solution with no monthly fee, suited for occasional use or as temporary support.
0.58 CHF/ minute
Included:
- Configured basic agent
- Pay-per-use call handling
- Monthly summary report with activity overview
Ideal for:
- Initial testing
- Temporary backup
- Businesses with highly variable volume
On request
Tailored solutions
For needs beyond the standard scope. Price set together, after a conversation.
MULTILINGUAL
On request
A voice assistant that adapts to each caller’s language and keeps it through the whole conversation — with a dedicated voice for every language.
Added to a standard plan:
- Up to 4 active languages (EN, FR, DE, IT)
- Automatic detection of the caller’s language
- Dedicated voice and terminology per language
- Business information tailored to each language
CRM / CUSTOMER DATA INTEGRATION
On request
A voice assistant connected to your CRM, management software or customer database — to look up and update your information in real time, during the call.
Scope defined during the conversation:
- Connection to your internal tools or online services
- Real-time look-up and update
- Data and call-flow configuration
- Testing phase before going live
Let’s talk about your project
Would you like to evaluate Axenta Voice for your business? A first call helps us understand your needs and confirm the solution is a fit. No obligation is created without an explicit agreement.
contact@axenta-tech.chFAQ – Axenta Voice
Clear answers, no ambiguity.
Yes. Axenta Voice is a professional solution designed for operational use in business. It is deployed in real conditions and evolves continuously.
It depends on the chosen offer. Some formulas may provide for an indicative contractual duration, while others offer more flexibility. The applicable conditions are always clearly defined before any commissioning.
Axenta Voice is designed to adapt to real use. Settings and configuration may change based on call volume and operational requirements. Axenta can also recommend a more appropriate formula if necessary.
Each plan includes a defined volume of minutes. If exceeded, standard usage billing applies automatically. During setup, Axenta helps you choose a formula that matches your expected volume.
Axenta Voice is offered as a standardised solution. Some targeted adaptations may be considered where appropriate, within a clearly defined framework. Specific developments, advanced integrations or custom workflows are the subject of separate agreements.
Axenta Voice is designed to manage standard telephone exchanges. It is not intended to collect or process sensitive or confidential information. When a call requires a confidential exchange, it can be directed to an appropriate interlocutor or channel.
No. Axenta Voice acts as a first point of telephone contact. It responds, qualifies and routes calls, while leaving room for human intervention when necessary.